Thank you for shopping at CustomKidd. We strive to provide high-quality kids’ clothing, but we understand that there may be instances where you need to return or exchange your purchase. Please read our policy carefully to ensure a smooth experience.
1. Timeframe for Returns: You have 14 days from the date of delivery to request a return or exchange.
2. Eligibility for Returns: Items can only be returned if they arrive damaged or have a manufacturing error. We do not accept returns for any other reason.
3. Non-Returnable Items: All items are eligible for return if they meet the criteria mentioned above. There are no non-returnable items.
4. How to Initiate a Return or Exchange: To start a return or exchange, please reach out to our customer care team. They will guide you through the process and provide you with instructions on how to proceed.
5. Cost of Return Shipping: We will cover the cost of return shipping for items that are damaged or defective.
6. Refund Process: Refunds will be issued back to the original payment method used for the purchase. Please allow up to [number of days] for the refund to be processed and reflected in your account.
7. Restocking Fees: There are no restocking fees or return processing fees associated with returns or exchanges.
8. Defective or Damaged Items: If the item is returned due to being defective or damaged, we will replace it with a new one at no additional cost to you.
9. Exchanges: We do not offer exchanges for different sizes or colors. If you need a different size or color, please initiate a return and place a new order for the desired item.
10. Additional Information: No further information is necessary.
If you have any questions or concerns about our return/refund policy, please contact our customer care team for assistance.
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